client interview

Global Love Report – January 5, 2022
Written by Pamela Stephanie

Is that client a good fit for you?

When you’re starting out as a Matchmaker or a Dating and Relationship Coach, finding that first client can be a daunting task. But there are certain things that you should keep in mind while you’re conducting a client interview.

1. They’ve been to multiple agencies or coaches before

If they’ve been to other matchmakers or coaches before and claim that they’ve found no success, it MAY be a warning sign.

This depends on the reason why they had to find a new matchmaker or coach. If their issue has to do with them not quite “clicking” with the previous matchmaker or coach then maybe it’s a simple matter of a difference in personalities. Or maybe they’re looking for a niche match and it’s a niche that you specialize in.

However, if the reason is something vague like, “they couldn’t help me,” then maybe you need to find out more about them. Try contacting their previous matchmaker or coach to get their impression of this client. Most matchmakers and coaches will be open to give you a general idea of how the person was like as a client.

Another thing to keep in mind is what this potential client has said about the previous matchmakers or coaches they’ve worked with. If they only have complaints then that’s usually a warning sign. Your best bet is to decline that client.

2. They have too many expectations

Find out what the client’s expectations are. Are they expecting to find the love of their life on the first date? While that certainly has happened before, let’s face it, the likelihood of that happening frequently is extremely low.

Or maybe they’re expecting a list of matches within a few days?

While it’s great to see a client that’s eager, keep in mind that a client that has high expectations may end up being troublesome later on. You can certainly still take on a client like that but you need to manage their expectations first.

Make sure they understand what they’re getting and the timeframe involved. If it’s still an issue with them then it’s best to move on. Because you don’t want to end up with an angry and highly dissatisfied client in a couple of months.

3. Not Committed to the Process

Are they actually serious about finding a long-term partner? Are they willing to put in the work?

This ties in with point #2 about expectations. Sometimes clients think that matchmakers or coaches can solve all their problems—with little to no effort from them. And that’s certainly not true.

They need to put in the work themselves because they will need to go on that date. They will need to get to know their match. And they will need to consider which of their preferences are negotiable and which are not.

However, sometimes a potential client may not even realize that they’re not fully committed to the process. Take a new divorcee, for example. Some may be completely ready for a new relationship. Others, however, may not be.

For dating and relationship coaches—and matchmakers who offer coaching—this is something that you can help them with.

However, for matchmakers who solely focus on matchmaking, it may be best that you refer this person to a dating coach first before they start attempting to date.

4. Trust Your Gut

Even if the potential client checks all of the boxes but there’s just something off about them? Trust your instincts. More likely than not your instinct will be right.

You’re still willing to give them the benefit of the doubt? Then be extra diligent when you check out their references or any other matchmakers or coaches that they’ve worked with previously.

Maybe you’re not having issues with client interviews. Instead, maybe you’re having one with your current client. If so, then check out our list of what you can do when dealing with a difficult client.

(Image source: Pexels, Edmond Dantès)